The BPU Office of Cable Television is responsible for ensuring safe and proper cable service to approximately two and a half million subscribers in New Jersey.
The Board of Public Utilities regulates the technical operations and quality of cable service supplied by cable TV systems operating in the state.
The BPU's Bureau of Accounts reviews the rates charged for basic service by cable companies offering service within the state. It also reviews consolidations, sales, transfers, and mergers proposed by cable companies.
Its Bureau of Inspection and Enforcement reviews the technical and operational plans submitted by cable companies to ensure compliance with state and federal law and terms and conditions set forth in their Certificate of Approval. Staff also performs field inspections of cable companies' physical plants. Investigating and resolving complaints is a vital component of their burea.
The BPU State and Local Planning Unit oversees the franchising and refranchising for New Jersey's 566 municipalities. It also administers the Municipal Assistance program that provides municipalities with the information necessary to successfully complete franchise negotiations. Montclair Township's cable franchise expiration date is March 16, 2008. The Township is currently in the ascertainment phase of its cable franchise renewal process. More information about the refrachsing and franchise issues will be made available on this web site.
The Office of Cable Television was established in 1972 through the Cable Television Act, N.J.S.A. 48:5A-1.
For assistance in addressing cable television service issues, you can contact the New Jersey Board of Public Utilities (BPU), Office of Cable TV at 1-800-624-0331 weekdays (except for holidays). The BPU Cable TV Office also offers an online complaint form at BPU Office of Cable Television Complaint Form
The Cable Complaint Toll Free Number is: 1-800-624-0331.