The Montclair Water Bureau changed the format of its bills to provide more information to customers so you have a better understanding of the services for which you are being billed. The layout has been expanded to show a number of new components on the bills.
Below is an explanation of the new information on your water bill -- download sample bill which numbers each section that is explained.
FRONT OF BILL
1.The top portion of the bill has your account information, bill date and billing due date all in the same area, as well as space for special messages, should they be required.
2. The middle section of the bill provides information about your water usage. It includes the billing date and period, the number of days in the billing period, your meter number, the current and previous read on your meter number, your water usage in cubic feet, the amount you owe for the billing period in question and the due date for payment.
Should you owe money on a previous bill or have a credit made toward your bill, this information will also be reflected in the “ACCOUNT ACTIVITY” area of this section.
The bar graph displaying “WATER USAGE HISTORY” will show your quarterly usage in units – where 1 unit = 100 cubic feet – for the current quarter, the same quarter one year ago, and the same quarter two years ago. This will allow customers to compare their consumption for the same billing period from year-to-year.
4. The bottom portion of the bill is your payment coupon which you send in with your check.
BACK OF BILL
5. The top portion provides phone numbers for questions about your bill and an explanation of fees and other charges, including how late fees are calculated.
6. The bottom portion provides payment option information.
If you have any questions about your water bill, please contact the billing department at 973-509-4925, 4924, 4923, 4921, or 4977.
For water service issues, please call 973-744-4600.